Frequently Asked Questions

What is a care management?


Care management – also known as Aging Life Care Management or Geriatric Care Management – is a service provided by a qualified professional, such as a social worker or nurse, with specialized training on issues associated with aging and disabilities. Through consultation, assessment, care coordination and advocacy, care managers work with clients and families to address these challenges and help them to attain the highest quality of care and quality of life given their circumstances. Care managers assure that a client receives the needed services in a supportive, efficient, and cost- effective manner. You can learn more about the profession by visiting the Aging Life Care Association (ALCA). We at Guiding Care are members of ALCA and are committed to the ALCA standards of practice and code of conduct.




What type of clients do care managers serve?


While most of our clients are seniors, we do serve adults with disabilities or complex medical needs such as younger- onset Alzheimer’s disease, ALS, and adults with developmental disabilities. Family caregivers can benefit from the support and professional guidance of a care manager and can feel prepared in the event of an emergency should something happen to them.




When should I hire a care manager?


When should I hire a care manager?

You may benefit from hiring a care manager if you or the person you are caring for:

  • has multiple medical or psychological issues

  • is unable to live safely in their current environment

  • is not pleased with current care providers and requires advocacy

  • is confused about their own financial and/or legal situation

  • has limited or no family support

Or if you andyour family:

  • needs direction about available services

  • is either “burned out” or confused about care solutions

  • has limited time and/or expertise in dealing with the individual’s chronic care needs and does not live close by

  • is at odds regarding care decisions

  • needs education and/or direction in dealing with behaviors associated with dementia




What do I do if my parents are refusing help?


We understand that most seniors who are facing a health crisis are frightened and generally resist accepting help. We have a proven track record in overcoming our client’s resistance and can strategize with you based on your loved one’s specific circumstances.




Is there any long term commitment required?


No. Our services are tailored to meet the needs of the families we serve. The degree of involvement can be increased or decreased as needs change and can be terminated at any time.




Does insurance pay for care management?


Our services are private pay and are not covered by medical insurance. Some long-term care insurance policies cover care management (care coordination) services; refer to your policy to see if care management (care coordination) is a covered benefit.




How can a care manager save me money?


Here are some of the ways a care manager can help you save money:


  • Prevent unnecessary hospitalizationsor medication errors.

  • Review medical bills and insurance claims to ensure insurance is being applied appropriately.

  • Analyze the patient’s health insurance, eligible benefits, and available healthcare programs to access benefits and lower expenses.

  • Limit the family’s travel time and time away from work by responding to emergencies and preventing crisis through planning, advocacy, and care coordination.

  • Resolve and deal with family disputes that may result in added expenses, delayed care, or lack of care oversight.




My parents need help and I feel conflicted about taking over their care. How can you help?


We treat our clients with dignity and respect and we also want them to be able to preserve as much independence and autonomy as possible. We can review your loved one’s legal documents and advanced directives and refer you to an attorney when necessary to create or update these documents. We also will review the least restrictive options to keep your loved one safe and as independent as possible. We can also facilitate difficult family conversations such as driving cessation, managing finances, or accepting help at home. Recommendations can often be received easier by a neutral third party professional.




Are you available for emergencies?


Yes – We are on call 24/7. We also aim to prevent crisis through assessment, monitoring planning and problem solving.




How do I get started?


We offer a FREE initial consultation, so you can see if we are the right fit for you.
Simply call 954-592-6032 or fill out our contact form here (link to contact page).





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